Effective Date: December 1, 2025 Last Updated: December 30, 2025
At Moterra Campervans (“Moterra,” “we,” “us,” or “our”), we believe that exploring the great outdoors shouldn’t come at the expense of your digital privacy. Whether you are booking a luxury van, joining one of our curated itineraries, or entering a giveaway with one of our partners, we are committed to being transparent about how we handle your information.
To provide a premium rental and concierge experience, we collect the following categories of information:
Identifiers: Name, mailing address, email address, phone number, and driver’s license details.
Commercial Information: Booking history, travel dates, rental preferences, and payment information (processed via secure, PCI-compliant third parties).
Internet Activity: IP address, browser type, and interactions with our website (via cookies and pixels).
Geolocation Data: For your safety and the security of our fleet, Moterra vehicles are equipped with GPS tracking. This data is used for roadside assistance, vehicle maintenance monitoring, and theft prevention.
Voluntary Information: Information you provide regarding physical requirements, dietary preferences (for concierge services), or travel interests.
We use your data to deliver an exceptional guest experience, including:
Operations: Fulfilling bookings, processing payments, and providing on-road support.
Personalization: Tailoring our travel recommendations and concierge services to your preferences.
Marketing: Sending newsletters, exclusive offers, and updates. You may opt out of these at any time.
Safety: Ensuring vehicle health and driver eligibility.
We do not sell your personal information for monetary compensation. However, we may share information with:
Trusted Service Providers: Vendors who assist with our website, insurance underwriting, and marketing.
Strategic Partners: When you opt-in to a co-branded promotion or giveaway (e.g., with destination partners), your information may be shared with that specific partner. Each partner’s use of your data is governed by their own privacy policy.
Legal Compliance: When required by law or to protect the safety of our guests and fleet.
We use cookies to improve site functionality and to show you relevant Moterra advertisements on other platforms (like Instagram or Google). You can manage your cookie preferences through your browser settings or by using the “Privacy Choices” link in our footer.
Regardless of where you live, Moterra provides the following tools to manage your privacy:
Unsubscribe: Every marketing email includes a clear “Unsubscribe” link.
Access & Deletion: You may request a copy of your personal data or ask us to delete it by contacting Privacy@gomoterra.com.
SMS Privacy: If you opt-in to text messaging, we will only use it for the purposes disclosed (e.g., booking updates). We do not share SMS consent data with third parties for their marketing purposes.
We retain your information only as long as necessary to provide our services, comply with tax and legal obligations (typically 7 years for financial records), or maintain your loyalty account. We utilize industry-standard encryption and secure protocols to protect your data.
For questions regarding this policy, please contact: Moterra Campervans | 1565 Berger Lane, Jackson, WY 83001 | privacy@gomoterra.com | 307-200-7220
We’re grateful you’re here.