The 25% deposit required to reserve a van is fully refundable outside of 45 days prior to your trip departure (with the exception of one-way fees and itinerary deposits — see below). The remaining cost of the reservation will be charged 45 days from your departure date, at which point your payment will become non-refundable.
Moterra offers cancelation protection for additional peace of mind and flexibility within the 45-day cancelation window during these uncertain times. This can be added during the check out process for $49.
For those who do not opt for cancellation protection, any adjustments or changes to your reservation dates must be made outside of 45-days from departure. Changes within this timeframe will incur a penalty.
Should you need to cancel or reschedule your reservation due to state or federally mandated travel restrictions, provided you are not able to receive reimbursement from an insurer (trip insurance or other), and you are between 8 and 45 days of your reservation’s departure date when placing the request, we will credit your rental amount towards a future rental with us with no expiration. Please note that rentals with cancellation protection cannot be rescheduled within 7 days of departure and forfeit any credits upon cancellation.
One-way fees are non-transferable and will be non-refundable from booking.
Guests who have booked itineraries will be refunded, minus van rental cost, deposits on activities, lodging, transportation and the $500 itinerary deposit.