Standard pick-up time is 2:00PM | Standard Drop-off time is 11:00AM. Many of our reservations come in at 11am, and go back out at 2pm- this three hour window allows us to have your van professionally detailed and stocked before you begin your adventure. If the schedule allows (for example if your van happens to be returned the day before you are meant to depart), we may be able to accommodate a request for an early pick-up or late-drop off. If you are interested in this, please reach out to us (via phone or email) no earlier than 4-days prior to your arrival and we may be able to accommodate your request. If you definitely require an early pick-up or late drop-off for your trip, we would recommend that you book the extra night to guarantee that the van is yours when you want it.

1. Once you book a van we will email you specific instructions and direction to our office/pick-up location. Each office hub is located in a convenient location close to the airport and in close proximity to grocery stores.
2. If you’d like to pick up the van elsewhere, please reach out and we will explore whether we can accommodate your request. Please note that charges apply for off-site pick-ups/drop-offs.”

*Please Note: The earliest you can pick up a van is 2:00 PM unless otherwise arranged ahead of your reservation. Drop-off is no later than 11:00 AM on your final day.

We do offer one-way rentals for a fee, which varies depending on location and season. Please contact us to receive a quote.

Note: One-way fees are non-transferable and will be non-refundable from booking.

We pride ourselves on providing everything you need to enjoy your campervan adventure, including all bedding, cooking and cleaning supplies. You can find a full list of what will come included with your rental here. Want more? See our Add-Ons and Additional Services list here (LINK).

The 25% deposit required to reserve a van is refundable outside of 45 days prior to your trip departure. The reservation remainder will be charged 45 days from your departure date, at which point it will be non refundable.

Moterra offers cancelation protection for additional peace of mind and flexibility within the 45-day cancelation window during these uncertain times. This can be added during the check out process.

Should you need to cancel or reschedule your reservation due to state or federally mandated travel restrictions, provided you are not able to receive reimbursement from an insurer (trip insurance or other), and you are between 8 and 45 days of your reservation’s departure date when placing the request, we will credit your rental amount towards a future rental with us with no expiration. Please note that rentals cannot be rescheduled within 7 days of departure and forfeit any credits upon cancellation.

One-way fees are non-transferable and will be non-refundable from booking.

Guests who have booked itineraries will be refunded, minus van rental cost, deposits on activities, lodging, transportation and the $500 itinerary deposit.

You can choose to buy comprehensive insurance from Moterra, or alternatively you can check to see if you are covered under your personal vehicle policy. If you decide to use your personal policy, Moterra requires an insurance binder from your insurance company. which states that you are covered for a Class B Rental at or above the total value of the van, at least 1 week prior to your reservation starting. Once you have booked your campervan, you will receive an email with a sample insurance binder you can send to your insurance company.

You can! This can be selected as an add-on at check out.

Both the High-Roof and the Pop-Top vans are 4×4 Mercedes Sprinters, professionally built out by Sportsmobile. Both come with a full kitchen (two-burner propane stove, fridge, sink), are fully solar powered, and are 19ft in length, meaning that you can book tent camping sites in the National Parks. The major differences in the two vans are in the bathroom and the sleeping arrangements. The Pop-Top comes with an optional toilet and an outdoor ambient temperature spray nozzle, primarily used to rinse-off boots. The High Roof on the other hand comes with an optional toilet and indoor hot water shower in an enclosed area. For sleeping, the pop-top van offers two full double beds (one down below, and one up in the pop-top), so is great for groups of up to 4. The High Roof on the other van instead offers a queen sized bed in the back, as well as an optional small bunk in the front, making it the perfect van for couples or couples with a small child.

We offer an optional toilet to all reservations. The Thetford Portapotti is a hassle-free seated option – you can see a video of how it works . Please note that toilets must be emptied before being returned to avoid incurring an additional cleaning fee of $150.

We truly believe that a campervan is the ultimate home on wheels. While RVs are spacious, they are too large for many campsites and parking lots and can be difficult to drive. Moterra luxury vans are functional, reliable, easy to drive, and have all the same comforts as an RV, without being too unwieldy to parallel park, drive to the grocery store, or take down a one-way road. In other words, our campervans keep you mobile and free to explore far from – but without sacrificing the comforts of – home.

All of our vans have A/C, and all of our High Roofs have heaters that run off diesel. Most of our pop-top vans also have these diesel heaters, or if not we offer portable heating units for no extra charge.