Frequently Asked Questions

Reservations

Can I change my Pick-up or Drop-off time?

Standard pick-up time is 2:00PM | Standard Drop-off time is 11:00AM. Many of our reservations come in at 11am, and go back out at 2pm- this three hour window allows us to have your van professionally detailed and stocked before you begin your adventure. If the schedule allows (for example if your van happens to be returned the day before you are meant to depart), we may be able to accommodate a request for an early pick-up or late-drop off. If you are interested in this, please reach out to us (via phone or email) no earlier than 4-days prior to your arrival and we may be able to accommodate your request. If you definitely require an early pick-up or late drop-off for your trip, we would recommend that you book the extra night to guarantee that the van is yours when you want it.

Where do I pick up the van?

Once you book a van we will email you specific instructions and direction to our office/pick-up location. Each office hub is located in a convenient location close to the airport and in close proximity to grocery stores.
If you’d like to pick up the van elsewhere, please reach out and we will explore whether we can accommodate your request. Please note that charges apply for off-site pick-ups/drop-offs.”

*Please Note: The earliest you can pick up a van is 2:00 PM unless otherwise arranged ahead of your reservation. Drop-off is no later than 11:00 AM on your final day.

Do you offer one way rentals?

We do offer one-way rentals for a fee, which varies depending on location and season. Please contact us to receive a quote.

Note: One-way fees are non-transferable and will be non-refundable from booking.

What comes included in our reservation?

We pride ourselves on providing everything you need to enjoy your campervan adventure, including all bedding, cooking and cleaning supplies. You can find a full list of what will come included with your rental here. Want more? See our Add-Ons and Additional Services list here (LINK).

What is your cancellation policy?

The 25% deposit required to reserve a van is refundable outside of 45 days prior to your trip departure. The reservation remainder will be charged 45 days from your departure date, at which point it will be non refundable.

Moterra offers cancelation protection for additional peace of mind and flexibility within the 45-day cancelation window during these uncertain times. This can be added during the check out process.

Should you need to cancel or reschedule your reservation due to state or federally mandated travel restrictions, provided you are not able to receive reimbursement from an insurer (trip insurance or other), and you are between 8 and 45 days of your reservation’s departure date when placing the request, we will credit your rental amount towards a future rental with us with no expiration. Please note that rentals cannot be rescheduled within 7 days of departure and forfeit any credits upon cancellation.

One-way fees are non-transferable and will be non-refundable from booking.

Guests who have booked itineraries will be refunded, minus van rental cost, deposits on activities, lodging, transportation and the $500 itinerary deposit.

What are my options for insurance?

You can choose to buy comprehensive insurance from Moterra, or alternatively you can check to see if you are covered under your personal vehicle policy. If you decide to use your personal policy, Moterra requires an insurance binder from your insurance company. which states that you are covered for a Class B Rental at or above the total value of the van, at least 1 week prior to your reservation starting. Once you have booked your campervan, you will receive an email with a sample insurance binder you can send to your insurance company.

Can I park my car at Moterra while on my trip?

You can! This can be selected as an add-on at check out.

Is mileage included?

Your reservation will include 100 miles per day and 35 cents per mile thereafter. If you know that you will exceed the milage, you will be given the option to add ‘mileage bundles’ at a rate of $25 per 100 miles.

Can we pick up and drop off the van outside of your hubs?

We CAN offer drop off and pick up service for vans in alternate locations on a location- and cost-dependent basis. Contact our Trip Planning Service team for more information.

Do you rent outdoor equipment?

Yes! Home is where you park it when traveling with Moterra, and nothing beats waking up at the trailhead with a fully stocked van full of everything you need to hit that trail running! Our Trip Planning Service team can arrange to provide road and/or mountain bikes, fishing, climbing, backpacking, day-hiking gear and more; if you can dream it, our team will do everything they can to achieve it.

In select regions, we also offer a shopping service through our Trip Planning Service, so your van can be fully stocked with gourmet goodies before you pick up! Vacation never tasted so good.

Where should we camp?

The world is your oyster! More than anything, our vans offer freedom and the flexibility to go where you want, when you want. That said, we strongly recommend making campground reservations as soon as possible for sites in our National Parks during their busy summer months. There are also countless other campsites in surrounding National Forest and BLM lands not are not nearly as busy; they may require a bit of extra driving to get to, but that’s no problem when you’re in a comfortable Moterra campervan.

To take the guesswork and hassle out of your experience, let our Trip Planning Service team book for you. Vacation should start at home with the peace of mind that comes from letting experts build you a custom itinerary that includes all reservations – along with insider recommendations on favorite spots!

Can I take my van to Burning Man?

As much as we would love to be a part of your Burning Man experience, the notorious dust on The Playa is highly alkaline and corrosive to the vans electrical system. Therefore we have a blanket, ‘No Burning Man Policy.’ We wish you the best of luck in finding a vehicle that works for you!

Can I bring a dog?

You sure can! This is an available add-on at checkout and will incur an additional cleaning fee of $150.00.

Can I use my my CPAP, Hair Dryer, or Flat Iron in the van?

All of the above are considered high power draw items and will drain the auxiliary batteries quickly.

If you use a CPAP machine, you have two options:

Park only in sites that offer “shore power”. This is most often an option at RV sites.
Purchase a battery for your cpap machine. The CPAP battery can be charged during the day while the van’s solar panels are receiving sunlight or while you are driving and the alternator is recharging the auxiliary battery.

If you want to use a hairdryer, straightener, electric griddle in the van, the van must be plugged into shore power. Generally speaking, appliances that produce heat are too large a draw on the battery system, without the support of shore power. If you have questions about your specific appliance, don’t hesitate to give us a call.

Our Vans

What is the difference between your two types of vans?

Both the High-Roof and the Pop-Top vans are 4×4 Mercedes Sprinters, professionally built out by Sportsmobile. Both come with a full kitchen (two-burner propane stove, fridge, sink), are fully solar powered, and are 19ft in length, meaning that you can book tent camping sites in the National Parks. The major differences in the two vans are in the bathroom and the sleeping arrangements. The Pop-Top comes with an optional toilet and an outdoor ambient temperature spray nozzle, primarily used to rinse-off boots. The High Roof on the other hand comes with an optional toilet and indoor hot water shower in an enclosed area. For sleeping, the pop-top van offers two full double beds (one down below, and one up in the pop-top), so is great for groups of up to 4. The High Roof on the other van instead offers a queen sized bed in the back, as well as an optional small bunk in the front, making it the perfect van for couples or couples with a small child.

What is the optional toilet like?

We offer an optional toilet to all reservations. The Thetford Portapotti is a hassle-free seated option – you can see a video of how it works . Please note that toilets must be emptied before being returned to avoid incurring an additional cleaning fee of $150.

Which is better - an RV or a campervan?

We truly believe that a campervan is the ultimate home on wheels. While RVs are spacious, they are too large for many campsites and parking lots and can be difficult to drive. Moterra luxury vans are functional, reliable, easy to drive, and have all the same comforts as an RV, without being too unwieldy to parallel park, drive to the grocery store, or take down a one-way road. In other words, our campervans keep you mobile and free to explore far from – but without sacrificing the comforts of – home.

Is there heat and A/C in the vans?

All of our vans have A/C, and all of our High Roofs have heaters that run off diesel. Most of our pop-top vans also have these diesel heaters, or if not we offer portable heating units for no extra charge.

How many seat belts do Moterra vans have?

Each Moterra van has at least 5 seat belts (many have 6, and one has 8!). In addition to the driver and passenger seats, the back seat of each Moterra van has 3-4 seat belts, at least one of which is a shoulder belt (some models have two shoulder belts in the back. As you’ve figured out by now, the specific seating/seat belt layout varies by van model, so please reach out if you’re at all confused.

Most importantly: all seat belts have been professionally installed and are safe for car seats and boosters.

Do we have to park in RV designated sites?

Moterra campervans are 19 feet long and are not required to park in RV designated spaces; you can park in any tent or car camping site accessible by car. You are more than welcome, of course, to reserve an RV site if you wish to use the RV site hookups.

As always, we are happy to give recommendations on campsites, and can also book them for you through our Trip Planning Service.

Do your vans have RV hook ups?

Yes, each Moterra campervan comes equipped with RV hookups – though they certainly don’t need them to function. Our goal is to keep you free to explore, even and especially if this means getting off the grid. Each Moterra luxury van comes with solar panels and batteries hooked up to the alternator, meaning that as long as you have sun and/or are in motion, you should never need to plug in. (Driving for just one hour fully charges the batteries!)

Each Moterra campervan also boasts a 24 gallon water tank, which typically lasts our guests about three days, though most of our hub towns, National Parks, and RV-friendly campgrounds have spots to refill should you need. If you use our Trip Planning Service, we will also include information on where to find water in your itinerary notes.

Do your vans have a tow hitch/bike rack?

Yes our vans all have a tow hitch, and you can rent a bike rack from us that can carry up to 4 bikes at check-out.

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Our Luxury Campers