The 25% deposit required to reserve a van is refundable outside of 45 days prior to your trip departure. The reservation remainder will be charged 45 days from your departure date, at which point it will be non refundable.
Moterra offers cancelation protection for additional peace of mind and flexibility within the 45-day cancelation window during these uncertain times. This can be added during the check out process.
Should you need to cancel or reschedule your reservation due to state or federally mandated travel restrictions, provided you are not able to receive reimbursement from an insurer (trip insurance or other), and you are between 8 and 45 days of your reservation’s departure date when placing the request, we will credit your rental amount towards a future rental with us with no expiration. Please note that rentals cannot be rescheduled within 7 days of departure and forfeit any credits upon cancellation.
One-way fees are non-transferable and will be non-refundable from booking.
Guests who have booked itineraries will be refunded, minus van rental cost, deposits on activities, lodging, transportation and the $500 itinerary deposit.