Salt Lake City Regional Specialist
Customer Service and Vehicle Detailing
Who We Are
Moterra is a luxury campervan rental company, offering the highest-quality vans in the rental space. The core of our mission revolves around facilitating outdoor experiences in our all-inclusive campervans. We pair our impeccably maintained vehicles with engaging, high-touch customer service to create a seamless travel experience. This allows our clients the opportunity to effortlessly connect both with the wild spaces they came to enjoy and the loved ones they came to enjoy it with.
We’re lucky to have an amazing crew that is both innovative and dedicated, which is recognized through internal promotions and performance-based bonuses. We pride ourselves on our holistic approach to business, environmental stewardship, a thriving company culture, and exciting opportunities for career development.
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Description
This role plays an integral part in our operations with the potential to take on additional responsibilities as you demonstrate the capacity to deliver consistently over time. Days are focused on detailing and stocking vans, troubleshooting issues, and connecting with guests, getting them familiar with #vanlife, all while acting as liaisons to the beautiful places we are lucky enough to call home.
Workload and Schedule:
- Anticipated Start Date: Late April
- Position Duration: Seasonal
- Position Type: Part Time
- Office Location: 900 N 400 W STE 9, North Salt Lake, UT 84054
Responsibilities
Customer Service
- Ensure all paperwork and questions are addressed and arrival details are confirmed; contact clients to fill in any gaps.
- Greet clients upon arrival, providing an engaging, informative, and outstanding handover experience to ensure they feel excited and comfortable in the campervan.
- Meet clients upon their return, invite feedback, and turn customers into advocates.
- Perform local vehicle delivery and pickup when required.
- Keep the reservation management system up-to-date with all relevant paperwork and notes, including checking customers in and out, recording damages, and settling outstanding balances.
Vehicle Detailing and Maintenance
- Ensure every van is ready to wow clients by thoroughly cleaning the interior, exterior, and all included equipment in accordance with Moterra’s standards.
- Restock the van with the full list of inclusions, including any paid add-ons and customer-specific requests.
- Maintain an orderly warehouse and office, ensuring all linens, dishes, and other supplies are clean and ready for rentals or last-minute changes.
- Monitor vehicle diagnostics, such as fuel levels, fluid checks, windshields, tire pressure, and tread depth, ensuring cars are operational.
- Assist with vendor communication and vehicle maintenance scheduling. Transport vehicles to/from facilities for service, bodywork, and detailing as needed.
What We Are Looking For
- You’re equally excited to 1) get your hands dirty detailing vans, 2) enthusiastically connect with clients, and 3) effectively manage a diverse workload (scheduling maintenance, troubleshooting repairs, etc.).
- A self-starter who can autonomously drive projects with consistent attention to detail.
- A strong written and verbal communicator.
- A sincere interest in growing into expanded responsibilities, evident in your work product.
- You are detail-oriented, consistent in your work, and willing to adhere to processes.
- You take pride in your work and find satisfaction in improving processes. Your colleagues and friends describe you as proactive and organized.
- Qualifications:
- At least 25 years old, with a valid driver’s license and a clean driving record.
- Physically capable of lifting 30+ lbs.
- Bonus: Comfortable with conversational Spanish is a plus.
Compensation
- Starting Hourly Wage: $21-$23
- Bonuses:
- $500 training bonus paid after 60 days of employment.
- This position is eligible for meaningful performance-based bonuses, which are paid periodically throughout the year. Based on regional and personal performance, bonuses historically represent an additional $2-$3/hr.
Additional Benefits
- One complimentary rental night per month worked, plus access to our “Friends & Family Rate” outside of peak season and as available.
- Access to pro deals for gear from a wide range of top-tier outdoor brands.
- Being part of a rapidly growing outdoor travel company with opportunities for personal and professional growth.
Apply Today
If you’re excited about playing a central role in facilitating memorable outdoor experiences, we’d love to hear from you! Please apply by filling out the application form on this page.
Moterra Campervans is committed to diversity and inclusion. We seek enthusiastic applicants from all backgrounds to join our team, and we encourage our employees to bring their authentic, original, and best selves to work.