1. SUMMARY OF RENTAL CONDITIONS:
This document contains a brief summary of the rental conditions for MOTERRA. The full details of the MOTERRA rental agreement will and do apply. All rates quoted are in US dollars.
2. RENTAL EXTENSION:
If the renter wishes to extend the rental whilst on rental, they must obtain authorization from MOTERRA. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card via telephone or at a MOTERRA Rental Office Branch immediately upon confirmation of the rental extension. All extensions are treated as a “booking amendment” and the booking amendment conditions will apply. Rental Charges: Rental Charges are calculated on a ‘per night basis.
3. ONE-WAY RENTALS
One-way rentals are available between all MOTERRA Rental Offices subject to a 5-night minimum rental period and must be arranged in advance of the rental period. Fee will be assessed at the time of booking and will include but are not limited to cost of travel, use of fuel, mileage, labor and the cost of one rental night.
4. MOTERRA RENTAL OFFICES AND OFFICE HOURS:
Moterra Rental Office locations are open upon arrangement and are not guaranteed to be staffed during normal business hours. We can be reached at 307-200-7220. Rental Offices will be closed on the following public holidays: Easter Sunday, Memorial Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day
5. VEHICLE COLLECTION AND RETURN:
Vehicles can be collected seven days a week between 9:00am and 5:00pm unless a different time has been specified in writing by MOTERRA. Vehicles must be returned by 12:00pm, or will be subject to fees listed in part B of this agreement.
6. MILEAGE:
All mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.50 per mile upon return of vehicle.
7. TRANSFERS:
Vehicles must be collected and returned to our rental office (no airport returns are permitted). Failure to return to a MOTERRA rental office may result in a relocation fee being charged or up to $1500.00. Transfers to and from the MOTERRA rental office are not included in the rental price. It is the renter’s responsibility to get to and from the rental office.
8. PAYMENT AT RENTAL OFFICES:
For security reasons, MOTERRA will only allow accepted credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted at rental offices. The Bond will be authorized against your credit card, there is no exception to this condition.
9. EXCHANGE RATE / CURRENCY VARIATIONS:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. MOTERRA does not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
10. DRIVER’S LICENSE AND MINIMUM AGE:
A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least one year and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick-up when the driver is present. Drivers must be 25 years of age or over.
11. VEHICLE CONSULTATION:
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
12. TRAVEL RESTRICTIONS:
MOTERRA reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. Underground parking, parking garages, drive-thrus: To prevent overhead damage, MOTERRA vehicles are not allowed in any parking structures or drive-thrus. Death Valley and other desert areas: Vehicles are not allowed to operate in Death Valley and other desert areas from 15 May to 15 September due to extremely high temperatures, which can cause system failures. At other times, clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods, these areas are not habitable and could pose a danger to the driver and passengers. Mexico, Alaska, Yukon and Northwest Territories & Newfoundland: Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited, unless explicit written permission is granted from an owner of Moterra. Burning Man Festival: It is strictly prohibited to take a MOTERRA vehicle to the Burning Man Festival. All vehicles are GPS tracked. Any vehicle having traveled to Black Rock Desert, Nevada will be charged a cleaning fee of up to $8000.
13. CHANGE OF DROP-OFF DESTINATION:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the MOTERRA Reservations. Subject to the change being approved, an additional charge will be assessed.
14. REPAIRS:
Repairs up to $75 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over $75, MOTERRA will need to be informed in advance.
15. INFRINGEMENTS AND ADMINISTRATION FEES:
The renter is responsible for paying the charging authorities directly for all parking citations, tolls, fines for toll evasion, and other fees, fines and penalties assessed against the renter, MOTERRA, or the Vehicle during this rental. Such charges are referred to in this Agreement as “Citations.” If MOTERRA is notified that MOTERRA may be responsible for payment of a Citation, the renter will pay MOTERRA for all amounts MOTERRA pays on the renters behalf, and, in addition, pay MOTERRA a processing fee of up to $50 for each such notice.
16. LIMIT OF LIABILITY:
In the event of no alternative vehicle being available to the renter MOTERRA’s liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
17. IMPORTANT:
MOTERRA reserves the right to refuse any rental at our discretion.
18. ANIMALS:
Service dogs are permitted to travel in MOTERRA vehicles with prior permission from MOTERRA. Any other animal must receive prior permission from MOTERRA, and will incur a cleaning fee.
19. SMOKING:
Smoking is not permitted in MOTERRA vehicles. A $500 cleaning fee will apply and be charged to the renter’s credit card upon return of the vehicle if smoke smell is present.
20. CANCELLATION FEES:
35% of the total cost of the reservation will be charged as a deposit, refundable up to 45 days prior to the date of travel. In the event of a cancellation within 45 days prior to the date of travel, this money converts into the cancellation fee. Please note: If you have booked through a travel agent, their cancellation terms will apply in addition. Full payment is required 45 days prior to the date of travel and is not refundable from that point forward. If cancelled on the day of pick-up or no show – 100% of the rental cost will apply. No refunds can be given for early returns.
21. TRAVEL INSURANCE:
MOTERRA strongly recommends that the renter purchase a comprehensive travel insurance policy prior to travel in the USA through a reputable provider.
22. STANDARD LIABILITY: MOTERRA’s rental charge does NOT include:
- Basic liability insurance as required by US law with each rental.
- Standard Insurance for damage to the MOTERRA vehicle.
Additional coverage options:
RCLI (Renters Contingent Liability Insurance) is available at an additional cost of $18.00 per night. RCLI provides the Renter auto liability insurance that protects Renter for up to the state or provincial minimum financial responsibility and limits against claims made by third-party for death bodily injury and/ or property damage sustained as a result of an accident while Renter is operating the Rental Vehicle.
SLI (Supplementary Liability Insurance) is available at an additional cost of $12 per night – this will cover the renter for up to US$1,000,000.00 in potential liability claims
CDW- Basic (Collision Damage Waiver) with $750 Excess/Deductible on the vehicle is available at $39 per night. A Bond of $1500 will be authorized against your credit card at the time of collection of your vehicle.
CDW- Premium (Collision damage Waiver) with $250 Excess/Deductible on the vehicle is available at $47 per night. A Bond of $1500 will be authorized against your credit card at the time of collection of your vehicle.
23. BOND:
The bond will be $1500.00 as outlined in the standard liability and additional insurance option section. The Bond will be charged against the credit card upon collection of the vehicle. The Bond will automatically be released back onto your credit card within 10 working days from the day you dropped off your vehicle. The number of days until the amount is released will depend on your Bank’s Conditions. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Agreement & Terms and Conditions/Policies are breached and the Bond is insufficient to cover the damage, then any extra cost will be charged.
25. FULL RESPONSIBILITY:
At all times the renter is responsible for: Damage caused where the terms of Rental Agreement have been breached; Damage caused by negligence; Damage caused to the Vehicle in any way by part or total water submersion or salt water; Damage caused due to a single vehicle roll over; Damage caused to the Vehicle by the renter’s willful conduct; Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic; Damage or loss caused to any personal belongings; Damage caused due to use of incorrect or contaminated fuel; Damage to roof vent, pop-top, overhead or underbody of the Vehicle.