Itinerary Trip Design Specialist
Who We Are
Moterra is a luxury campervan rental company, offering the highest-quality vans in the rental space. Our mission is all about facilitating incredible outdoor experiences in our all-inclusive campervans. We pair our impeccably maintained vehicles with engaging, high-touch customer service to create a seamless travel experience. This allows our clients the opportunity to effortlessly connect both with the wild spaces they came to enjoy and the loved ones they came to enjoy it with.
We’re lucky to have an amazing crew that is innovative and dedicated, which is recognized through performance-based bonuses and internal promotions. We pride ourselves on our holistic approach to business, environmental stewardship, a thriving company culture, and exciting opportunities for career development.
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Job Description
We’re looking for a Trip Design Specialist who is passionate about the outdoors, with past guiding and trip design experience and knowledge of our designated destinations. This role requires delivering high-end customer service while managing multiple itineraries with organization, accuracy, and creativity. The ideal candidate is self-motivated, energetic, and thrives in a fast-paced, guest-focused environment where problem-solving and multi-tasking are key.
Workload and Schedule:
- Anticipated Start Date: November 2025
- Position Duration: Year Around
- Position Type: Part Time & Full Time
- Location: Remote Position
Responsibilities
Itinerary Planning and Writing-
- Thorough engagement with your itinerary clients to provide high-touch customer service, trip design and booking management.
- Initiating contact with Itinerary clients within 48 hours of the itinerary being assigned to you.
- Execute on all deliverables (First client call and itinerary introduction, creation of itinerary overview, client review and feedback call, full itinerary buildout, securing all campsite reservations & activities, co-ordinating printing and mailing of the itinerary, pre-trip follow up, and co-ordinating Welcome Packs for your clients) within the established timeline.
- Work within the Itinerary Department to improve and create new Itinerary templates on TripCreator within your designated region(s).
- Being available and responsive to provide pre-trip assistance to our guests.
- Working closely with Regional Rental Operations and the Customer Service Teams to accurately document/communicate pre-trip requests, last minute reservations changes, and specific itinerary details to provide on trip assistance.
- Work with the Itinerary Team to continue to identify and improve new and existing itinerary offerings.
- Continued focus on improving the quality of the itinerary product and service.
- Participate in a weekly department-based call to discuss best practices, itinerary updates and client feedback.
What we’re looking for:
- Past experience in high end customer service and or a service industry role
- Experience in trip design and travel planning, preferred.
- Regional knowledge of one or more Moterra Destinations/Hubs, with a passion for the outdoors.
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- Yellowstone and Grand Teton National Parks
- Glacier National Park
- Canadian Rockies (Banff and Lake Louise)
- Pacific Northwest (Olympic, Rainier, and North Cascade National Parks)
- Desert Southwest (Arches, Zion, Canyonlands, Grand Canyon, Bryce, etc.)
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- Enthusiastic and warm demeanor when communicating with clients, sub contractors, and teammates.
- Strong verbal and written communication including exceptional grammar and spelling.
- The ability to quickly and accurately convey ideas, directions, and alternative travel options in writing
- A willingness to become an expert in regions you’re less familiar with.
- Energetic personality that allows you to problem solve quickly and work in a high-volume customer focused environment
- Attention to detail and ability to stay organized when coordinating multiple itineraries and reservations.
- Long term orientation and ability to work independently.
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Compensation
- $34-$38/hour total compensation depending on experience, with a starting hourly wage of $23-$27 plus bonuses, including the following:
Bonuses
- Writing Completion and Trip Completion Bonuses paid out quarterly for each Itinerary the Trip Specialist writes and successfully leads through the trip planning process. Full details will be shared with relevant candidates.
- Annual Bonus: Writers will receive an additional seasonal management bonus on or before January 15th of the current calendar year, for their successful contribution to the itinerary process and accomplishment of department goals. Full details will be shared with relevant candidates.
Additional Benefits
- Partial reimbursements for cell phone and internet bills for remote workers
- 1 complementary van night + miles for each month worked (Pending availability)and access to our “Friends & Family Rate” outside of peak season and as available.
- Being part of a rapidly growing outdoor travel company with opportunities for growth
Apply Today
If you’re excited about playing a central role in facilitating memorable outdoor experiences, we’d love to hear from you! Please apply by filling out the application form on this page.
Moterra Campervans is committed to diversity and inclusion. We seek enthusiastic applicants from all backgrounds to join our team, and we encourage our employees to bring their authentic, original, and best selves to work.